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Follow these steps to troubleshoot login problems
Which is a better choice, Box Drive or Box Sync?
If you're having problems with Box Drive, try resetting it.
If you are hitting issues with logging in or accessing and SAU resource through an internet browser (firefox, Chrome, Edge, Internet Explorer, etc.) you may need to clear your Cache and Cookies to clean up your access. Follow the steps appropriate to the browser you are using in the guide.