Clearing Cache and Cookies


If you are hitting issues with logging in or accessing and SAU resource through an internet browser (firefox, Chrome, Edge, Internet Explorer, etc.) you may need to clear your Cache and Cookies to clean up your access. Follow the steps appropriate to the browser you are using in the guide.


SAU strongly encourages the use of Firefox and Chrome as browsers of choice for accessing SAU resources such as the MySAU portal and Blackboard.  

Windows Edge and Windows Internet Explorer should NEVER be used.  They have too many errors in the way they access our websites. 

To clear Cache and cookies, follow the steps below for your browser:

In Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

In Firefox:

  1. Click on the 3 bar menu button and select preferences (sometimes called "options" in some versions)
  2. Select the Privacy & Security panel
  3. In the Cookies and Site Data section, click on "Clear Data..."
  4. Check the cookies and Cached Web Content boxes on the Clear data box
  5. With the check boxes filled click the "clear" button
  6. Close out the program, start Firefox again, and attempt to access the SAU resource in question

In Edge:

  1. Click the three dots at the top right corner of the Edge browser 
  2. Go to Settings
  3. Go to the Cookies and site permissions in the left hand menu area
  4. Click See all cookies and site data
  5. Click the Remove all button 
  6. Click the Clear button on the Clear site data box that appears.
  7. Close out of the Browser, start Edge again, and attempt to access the SAU resource in question

In Safari:

  1. Click on the history tab 
  2. Click on clear history
  3. Select all history
  4. Click on clear history



Article ID: 127262
Thu 2/4/21 1:49 PM
Tue 4/2/24 5:34 PM

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