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From https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems
- Open Firefox
- Click the menu button
and then click help
.
- From the Help menu choose Troubleshooting Information.
-
If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
- Click the Refresh Firefox button in the upper-right corner of the Troubleshooting Information page.
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- To continue, click Refresh Firefox in the confirmation window that opens.
- Firefox will close to refresh itself. When finished, a window will list your imported information. Click Finish and Firefox will open.