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Use MySAU to reset your password
Follow these steps to change your password for all SAU services, including MySAU, SAUonline, and SAU email.
If You Don't Know Your Password:
- Visit MySAU at https://mysau3.arbor.edu.
- Click the "Reset Password and View Username" link on the left side of the page.
- Enter the last 4 digits of your Social Security Number
- Enter your birthdate.
- Enter your SAU ID Number. It can be found on your ID Card or a SAU bill.
- Click the Continue button.
- You will be generated a new password and provided your username.
- If you wish to change your generated password to something you create, please use the "If You Do Know Your Password" instructions below once the generated password is provided.
If You Do Know Your Password:
- Visit MySAU at https://mysau3.arbor.edu.
- Click the "Change Password" link on the left side of the page.
- Choose the link under the "If you KNOW your password section.
- Enter your username@arbor.edu
- Enter your current password
- Enter your new password
- Confirm new password
- Be aware that your password must follow specific guidelines that are listed in green during the change password form and here :
Your password must include 12 characters with upper and lower case letters, numbers, and symbols. New password cannot contain more than two digits of your username. (If your username is 'user', your password cannot contain 'us' or 'er')
- Click the Submit button.
- If your password matched the guidelines and your username was correct you will receive a confirmation that your password has been changed.
If you successfully changed your password but are now have issues logging in, you may need to clear cache/cookies and clear your SAU autofill passwords from your browser. Instructions provided at these links:
Clear cache and cookies: https://serviceportal.arbor.edu/TDClient/1958/Portal/KB/Edit?ID=127262
Clear autofill passwords: Chrome: https://serviceportal.arbor.edu/TDClient/1958/Portal/KB/ArticleDet?ID=35992
Firefox: https://serviceportal.arbor.edu/TDClient/1958/Portal/KB/ArticleDet?ID=35993
Safari: https://serviceportal.arbor.edu/TDClient/1958/Portal/KB/ArticleDet?ID=35995
Edge: https://serviceportal.arbor.edu/TDClient/1958/Portal/KB/ArticleDet?ID=35994