LifeSize Video Cohort Equipment Troubleshooting

Video Issues

1. Make sure cables are connected correctly (on both ends)
   • Green and yellow cables go into the HDMI port 1 on each corresponding TV monitor
   • Red goes to video camera
   • Blue goes to laptop computer for audio/video source
2. Videos/DVD must be played separately at the different sites (not streaming through the cohort)
3. Try rebooting by disconnecting the power cables from each piece of equipment
4. Try calling a different remote site and seeing if the call goes through

Audio Issues

1. Make sure cables are connected correctly
   • Blue cable goes into the audio jack on the laptop (headset jack)
   • If you are getting feedback, turn off any blue tooth connections
   • If the phone disc is not giving the proper sound or it is making noises, unplug the Red/Green cable from the phone disc and plug it back in
2. Make sure that audio is not muted on the DVD player, phone disc, or laptop
3. Try rebooting
4. If sound goes out and you cannot get it back, use the phones between the sites on speakerphone

LifeSize Diagram