Accessing the Ticketing System

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Visit https://serviceportal.arbor.edu/TDNext/Home/Desktop/Default.aspx
Click on the Grid Square
Ticket System will open as a new Tab. Click on it
Click on a Ticket Category (Incident, Problem, etc). Read TeamDynamix's overview of the differences between Incidents, Problems, Changes, Releases, and Service Requests.
Click on the ticket you need to work on
To work on the ticket, click on the Actions button and select Update
When you're done, click the Save button