Common WiFi troubleshooting steps that can help your connection on campus.
1. Make sure you are connecting to the network "SAU-Students" or "SpringArborU" if you are on campus. Be sure to "forget" the other networks (SAU-Guest) from your device if you have connected to them before.
2. Try turning the WiFi off and back on for your device. This can refresh your settings, as well as allowing your device to reconnect to the closest wireless access point
3. Try rebooting your device. Sometimes bad WiFi settings can cause problems and a reboot can fix them. If you rarely or never restart your device now might be a good time to give that a try.
4. Make sure that your device has all of the latest system updates. You can usually search for "updates" on your device and see if there are any that need to be installed.
5. Try connecting to the WiFi in a different room or building, does it work for you then? If so, the problem is more likely to be with the WiFi in the area that you are in. Let us know so we can get that fixed!
6. Check your settings and make sure that your device has a valid IP address. If you are on campus, your local IP address should start with "172"
7. Check your settings and make sure that your DNS server is not manually set. Your DNS server on campus should be 10.101.0.170 or 10.101.0.171.
MacOS Settings - Go to System preferences, the Network. Click "Advanced" to see DNS settings.
Windows Settings:
Right click on the network or WiFi icon next to the clock in the bottom right of your screen, then click "Open Network and Internet Settings." Then click "Properties and your IP address and DNS should be listed below.
8. Make sure that you don't have any VPN enabled or private DNS servers enabled on your device, these are generally blocked on campus and will cause you issues.