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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://serviceportal.arbor.edu/TDClient/1958/Portal/KB/ArticleDet?ID=39315">https://serviceportal.arbor.edu/TDClient/1958/Portal/KB/ArticleDet?ID=39315</a><br /><br />2. How to Search MySupport