Force Download a New Copy of the Global Address List (GAL)

1. Open Outlook.
2. Select Send / Receive from the top menu bar.
   
3. Select Send/Receive Group.
   
4. Uncheck the box next to Download changes since last Send/Receive, choose either Global Address List or Offline Global Address List and select OK.
   

A status window will open to indicate that the download is in progress and will close automatically when the download is complete; this can take several minutes.