VoIP Phone User Guide

 

All SAU faculty and staff members are assigned a telephone extension and a phone with a private number and voice mail.

Basic Call Features

To place a call

• Lift the handset and dial the number.
• Press a line button and dial the number.
• Press the Speaker button and dial the number.
• Press the NewCall soft key and dial the number.

Dialing an External Phone Number

• Pick up your headset, enter the number “9” followed by your intended recipient’s phone number
• At the dial tone put in your six digit pin code for long distance calls

Dialing a Long Distance Number

1. Pick up your headset, enter the number “9” followed by your intended recipient’s phone number, including the area code
2. At the dial tone put in your six digit pin code for long distance calls if you are a staff member
3. Students can use calling cards

To answer a call

1. Lift the handset.
2. Press the line button associated with the call.
3. Press the Answer soft key.
4. Press the Speaker button.

To end a call

• Hang up the handset.
• Press the Speaker button.
• Press the EndCall soft key.

To place a call on hold

• While on a call, press the Hold soft key.
• To return to the call, press the Resume soft key.
• If multiple calls on the same line are on hold, use the scroll keys to select the desired call before you press Resume.

To redial the most recently dialed number

• Lift the handset and press the Redial soft key
• Press the Redial soft key to activate the speakerphone.

To change between handset and speaker-phone during a call

• Handset to speakerphone:

Press the Speaker button and hang up the handset.

• Speakerphone to handset:

Lift the handset.

To mute a call

• Press the Mute button
• To turn off mute, press Mute again (or lift the handset).

Volume Control

To adjust the volume for the current call

1. Press the up or down volume key to increase or decrease the volume of your handset, headset or speakerphone.

To adjust the volume for all calls

1. Press the up or down volume key to increase or decrease the volume of your handset, headset or speaker phone.
2. Press the Settings button and then press the Save soft key.

 

Change the contrast on the LCD display of your phone

1. Press the Settings
2. Press the Select soft key to select the Contrast option on the Settings menu.
3. Press the up or down soft key to set the desired intensity of the display.
4. Press the OK soft key to save your setting.
5. Press the Exit soft key.

 

Call History Features

To view missed calls

1. Press the Directories
2. Use the scroll keys to select the Missed Calls option on the Directory menu.
3. Press the Select soft key to display the missed calls list.
4. When you are finished, press the Exit soft key twice to exit the Directory menu.

To speed dial a missed call, received call, or placed call

1. Press the Directories
2. Use the scroll keys to select the desired call history option on the Directory menu.
3. Use the scroll keys to select the number you want to speed dial.
4. Press the Dial soft key to speed dial the selected number.

Conference Calls

1. During a call, press the More soft key and then the ConFrn soft key. This will automatically select a new line and place the other party on hold.
2. Place a call to another person.
3. When the call connects, press ConFrn again to add this person to the conference call.
4. You can repeat the first three steps to add people to the conference call.