Cannot Login to CARS

NOTE: CARS Password is different from A/D or portal password.


Problem:
A user cannot log into CARS.

Solution:

• Ensure they're connected to wired or wireless ARBOR network (not personal or public)
• Check A/D to see if they have permissions for CARSUsers
• Have Full-Time Help Desk or Software Services Technician verify they can login as them
• Have Full-Time Help Desk or Software Services Technician reset the user's CARS Password