How to Reset Box Drive

If you're having issues with Box Drive, follow these steps to reset Box Drive

If any local changes have not successfully saved to Box, please check your unsyncedFiles folder for any unsaved files before proceeding. This folder can be found at:

  • Windows: C:\Users\USERNAME\AppData\Local\Box\Box\unsyncedFiles
  • macOS: /Users/USERNAME/Library/Application Support/Box/Box/unsyncedFiles

​​​​Reset instructions for Mac:

  1. Quit Box Drive if it's running
  2. Open a Terminal Window (Applications Folder -> Terminal)
  3. Type sudo ./Library/Application Support/Box/clean_box_desktop_artifacts
  4. Enter your password
  5. ​​​​​​​When the script finishes. you can close Terminal
  6. Re-launch Box Drive from /Applications/ and you will be prompted to login

​​​​Reset instructions for Windows:

  1. Quit Box Drive if it's running
  2. Double-click on C:\Program Files\Box\Box\clean_box_desktop_artifacts.bat
  3. Re-launch Box Drive from C:\Program Files\Box\Box\Box.exe and you will be prompted to login​​​​​​​
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Article ID: 42181
Wed 11/8/17 11:01 AM
Wed 11/8/17 11:29 AM