Popular Services
Report an issue with a Brightspace Course using the form on this page.
If you are unable to log into your SAU Network account, request help here.
Your SAU username is used to access the MySAU Portal, email, Blackboard, Box, and many SAU other systems
If you are seeking MTI assistance for training on AV equipment or you want support on a project or installation click here.
SAU supports a wide variety of other hardware.
If you, or someone else, needs access to an email mailbox besides your/their own, use this form to request that access.
If you need repair on AV elements that are not Classroom elements use this form. This may include elements such as message boards, background music systems, and general TVs/theater spaces, etc..
Ethernet ports in residence rooms can be turned on to allow for the fastest Internet speeds.
***Please include either the number displayed on the port or a picture of the port in this ticket***
Use this form to suggest an improvement for your course.
Use this form to report a wired or wireless network outage.
If a web site has been mistakenly blocked by the SAU web content filter, use this form to request the site be whitelisted.
Request support or training for platforms such as Zoom and Webex
The Documentation Request form determines the necessity and prioritizes the creation of documentation for the eLearning team, subject matter experts, lead faculty, instructors, and students.
Zoom is Spring Arbor University's web conferencing tool used on campus and online.
Hello and welcome back to SAU! If your admissions rep asked you to fill this out, then you are returning as a student and you have an SAU account that was disabled in the past. SAU's Information Technology team can work to recreate your account, but the process is not automated. Please choose the "request service" option to provide the Information Technology team what we need to know to get your account activated. We will reach out to you with the next steps once we link and recreate your account.