Services A-Z (87)

Do you have a classroom or lab in need of technology hardware or redesign? Submit your information here with the Academic Technology Request Form.

Ethernet ports in residence rooms can be turned on to allow for the fastest Internet speeds.

***Please include either the number displayed on the port or a picture of the port in this ticket***

Your SAU username is used to access the MySAU Portal, email, Blackboard, Box, and many SAU other systems

If you need access to a new shared folder in Box, or if you need a shared folder removed from your account, use this Service Request form.

iMac, mac mini, and Mac Pro

MacBook and MacBook Pro

Reserve AV Equipment for checkout.
Please allow 1 week advance notice to reserve your equipment.

Request AV Support for an event.
Please allow 2 weeks notice.

If you need repair on AV elements that are not Classroom elements use this form. This may include elements such as message boards, background music systems, and general TVs/theater spaces, etc..

If you are seeking MTI assistance for training on AV equipment or you want support on a project or installation click here.

Report an issue with a Blackboard Course using the form on this page.

If you are unable to log into your SAU Network account, request help here.

Submit requests for support here.

Submit Financial Aid Service Requests here

Submit CARS Payroll incident and service requests here.

Chromeboxes

Teaching Bunkers, Projectors, A/V Equipment

Use this form to suggest an improvement for your course.

Use this service for requests related to the SAU Data Warehouse / Data Cube

Request a phone in your dorm room

The EDExpress software is a PC application that processes, packages and manages Title IV student financial aid records. The U.S. Department of Education (ED) provides EDExpress to post-secondary educational institutions that participate in its Electronic Data Exchange (EDE) process.

Not receiving email? Use this form to submit a ticket.

Need an email address whitelisted? Need to report a SAU account for SPAMMING?

Feith is our document imaging solution.

Use this form when you have forgotten your six digit SAU ID Number.

Use this form to request that a staff member's email address be forwarded

Need some help from SAU IT? Submit your request here.

HP, Lexmark, and Sharp Printers are supported by AOS

Lenovo M82 and M83 Desktops

Lenovo T430s and T440p Laptops

Request a loaner Windows laptop for a specific duration.

Request Transfer of Media from one format to another. Such as VHS to DVD or Cassette tape to MP3 file.

Microsoft Endpoint Protection protects SAU computers from viruses and malware.

Excel, Outlook, PowerPoint, and Word installed on SAU computers

Need help with a software program? Submit a ticket.

Request the purchase of new hardware. FOR EMPLOYEE USE ONLY

setup a new helpdesk tech

This form must be completed by the Dean, Program Director, Department Chair or Lead Faculty for any course development to be initiated.

SAU supports a wide variety of other hardware.

If you do not have access to Rave Emergency Alert notifications, please complete this form.

Try un-plugging and re-plugging the phone first.

Report a problem with your ID Card related to Meals in the DC or opening a door

Use this form to report a wired or wireless network outage.

Report an error or request additional access to MySAU

If a web site has been mistakenly blocked by the SAU web content filter, use this form to request the site be whitelisted.

If you, or someone else, needs access to an email mailbox besides your/their own, use this form to request that access.

Request an Arena Club Card

Use this form when requesting technology for a site visit by an accrediting group

Conference Rooms and various vehicles at SAU are reserved using Room (Resource) Calendars

Use for pages on MySAU, MySupport, and sites.arbor.edu. Changes on www.arbor.edu are done through the Office of Marketing and Communication.

Toshiba Printers are supported by Toshiba Business Systems

Request for media service video projects.
Please allow 2 weeks notice for short/simple video work.
Allow 4 weeks notice for complex video production.

SAU supports computers connected to our network via an Ethernet cable (wired connection).

SAU supports wireless networking (wi-fi)

Zoom is Spring Arbor University's web conferencing tool used on campus and online.