Services A-Z (85)
Information Technology / Teaching and Learning & Classroom/Lab Support
Do you have a classroom or lab in need of technology hardware or redesign? Submit your information here with the Academic Technology Request Form.
Information Technology / Networks and Connectivity
Ethernet ports in residence rooms can be turned on to allow for the fastest Internet speeds.
***Please include either the number displayed on the port or a picture of the port in this ticket***
Information Technology / Accounts, passwords, system access, ID cards, and Guest Access / SAU Account Username and Password
Your SAU username is used to access the MySAU Portal, email, Blackboard, Box, and many SAU other systems
Information Technology / Software Programs
Information Technology / Software Programs
Information Technology / Computers, Printing, and Other Hardware / Computers
Request Support of an Apple computer
Information Technology / Software Programs
Information Technology / Accounts, passwords, system access, ID cards, and Guest Access / MFA (Multi Factor Authentication)
Information Technology / Software Programs
Information Technology / Audiovisual
Reserve AV Equipment for checkout.
Please allow 1 week advance notice to reserve your equipment.
Information Technology / Audiovisual
Request AV Support for an event.
Please allow 2 weeks notice.
Information Technology / Audiovisual
If you need repair on AV elements that are not Classroom elements use this form. This may include elements such as message boards, background music systems, and general TVs/theater spaces, etc..
Information Technology / Audiovisual
If you are seeking MTI assistance for training on AV equipment or you want support on a project or installation click here.
Information Technology / Teaching and Learning & Classroom/Lab Support / Blackboard LMS
Report an issue with a Blackboard Course using the form on this page.
Information Technology / Software Programs
Information Technology / Box - Cloud Storage Solution
Request Assistance with Box
Information Technology / Accounts, passwords, system access, ID cards, and Guest Access / SAU Account Username and Password
Information Technology / Accounts, passwords, system access, ID cards, and Guest Access / SAU Account Username and Password
If you are unable to log into your SAU Network account, request help here.
Information Technology / Enterprise Apps & Systems / CARS / Jenzabar CX
Submit requests for support here.
Information Technology / Enterprise Apps & Systems / CARS / Jenzabar CX
Information Technology / Enterprise Apps & Systems / CARS / Jenzabar CX
Submit Financial Aid Service Requests here
Information Technology / Enterprise Apps & Systems / CARS / Jenzabar CX
Information Technology / Enterprise Apps & Systems / CARS / Jenzabar CX
Submit CARS Payroll incident and service requests here.
Information Technology / Enterprise Apps & Systems / CARS / Jenzabar CX
Information Technology / Enterprise Apps & Systems / CARS / Jenzabar CX
Information Technology / Computers, Printing, and Other Hardware / Computers
Chromeboxes
Information Technology / Teaching and Learning & Classroom/Lab Support
Teaching Bunkers, Projectors, A/V Equipment
eLearning Support
This is the official approval form to be submitted by the Academic Director (Department Chair, Program Director or Dean) who has oversight over curriculum.
eLearning Support
Use this form to suggest an improvement for your course.
Information Technology / Enterprise Apps & Systems / Data Warehouse / Data Cube
Use this service for requests related to the SAU Data Warehouse / Data Cube
Information Technology / Voice
Request a phone in your dorm room
Information Technology / Software Programs
Information Technology / Software Programs
The EDExpress software is a PC application that processes, packages and manages Title IV student financial aid records. The U.S. Department of Education (ED) provides EDExpress to post-secondary educational institutions that participate in its Electronic Data Exchange (EDE) process.
eLearning Support
The Documentation Request form determines the necessity and prioritizes the creation of documentation for the eLearning team, subject matter experts, lead faculty, instructors, and students.
Information Technology / Messaging and Collaboration / SAU Email (Office 365)
Not receiving email? Use this form to submit a ticket.
Information Technology / Messaging and Collaboration / SAU Email (Office 365)
Need an email address whitelisted? Need to report a SAU account for SPAMMING?
Information Technology / Enterprise Apps & Systems / Feith Document Imaging
Feith is our document imaging solution.
Information Technology / New Student Services
If you are needing help with the financial aid portal you can request help from SAU IT
Information Technology / Accounts, passwords, system access, ID cards, and Guest Access / SAU Account Username and Password
Information Technology / Accounts, passwords, system access, ID cards, and Guest Access / SAU ID Number
Use this form when you have forgotten your six digit SAU ID Number.
Information Technology / Messaging and Collaboration / SAU Email (Office 365)
Use this form to request that a staff member's email address be forwarded
Information Technology
Need some help from SAU IT? Submit your request here.
Information Technology / Software Programs
Information Technology / Computers, Printing, and Other Hardware / Printing
HP, Lexmark, and Sharp Printers are supported by AOS
Information Technology / Software Programs
Information Technology / Computers, Printing, and Other Hardware / Computers
Request a loaner Windows laptop for a specific duration.
Information Technology / Software Programs
Information Technology / Audiovisual
Request Transfer of Media from one format to another. Such as VHS to DVD or Cassette tape to MP3 file.
Information Technology / Software Programs
Information Technology / Software Programs
Information Technology / Software Programs
Microsoft Endpoint Protection protects SAU computers from viruses and malware.
Information Technology / Software Programs
Excel, Outlook, PowerPoint, and Word installed on SAU computers
Information Technology / Enterprise Apps & Systems / Access Database Apps
Information Technology / Software Programs
Need help with a software program? Submit a ticket.
eLearning Support
This form must be completed by the Dean, Program Director, Department Chair or Lead Faculty for any course development to be initiated.
Information Technology / Enterprise Apps & Systems / Oracle
Find help with using Oracle.
Information Technology / Computers, Printing, and Other Hardware
SAU supports a wide variety of other hardware.
Information Technology / Software Programs
Information Technology / Teaching and Learning & Classroom/Lab Support
Information Technology / Accounts, passwords, system access, ID cards, and Guest Access
If you do not have access to Rave Emergency Alert notifications, please complete this form.
Information Technology / Voice
Try un-plugging and re-plugging the phone first.
Information Technology / Accounts, passwords, system access, ID cards, and Guest Access / ID Cards
Report a problem with your ID Card related to Meals in the DC or opening a door
Information Technology / Networks and Connectivity
Use this form to report a wired or wireless network outage.
Information Technology / Enterprise Apps & Systems / MySAU Portal
Report an error or request additional access to MySAU
Information Technology / Accounts, passwords, system access, ID cards, and Guest Access / ID Cards
Information Technology / Computers, Printing, and Other Hardware / Virtual Desktop
Information Technology / Networks and Connectivity
If a web site has been mistakenly blocked by the SAU web content filter, use this form to request the site be whitelisted.
Information Technology / Messaging and Collaboration / SAU Email (Office 365)
If you, or someone else, needs access to an email mailbox besides your/their own, use this form to request that access.
Information Technology / Accounts, passwords, system access, ID cards, and Guest Access / ID Cards
Request an Arena Club Card
Information Technology / Accounts, passwords, system access, ID cards, and Guest Access / Conference Services Door Access
Information Technology / Messaging and Collaboration / Calendars (Office 365)
Conference Rooms and various vehicles at SAU are reserved using Room (Resource) Calendars
Information Technology / Software Programs
Information Technology / Enterprise Apps & Systems / Salesforce Admissions System
Information Technology / Messaging and Collaboration / Video Collaboration and IM
Request support or access to Slack
Information Technology / Software Programs
Information Technology / Enterprise Apps & Systems / MySAU Portal
Information Technology / Enterprise Apps & Systems
Use for pages on MySAU, MySupport, and sites.arbor.edu. Changes on www.arbor.edu are done through the Office of Marketing and Communication.
Information Technology / Computers, Printing, and Other Hardware / Printing
Toshiba Printers are supported by Toshiba Business Systems
Information Technology / Messaging and Collaboration / Video Collaboration and IM
Request support or training for platforms such as Zoom and Webex
Information Technology / Software Programs
Information Technology / Computers, Printing, and Other Hardware / Computers
Request assistance with a Windows computer.
Information Technology / Networks and Connectivity
SAU supports computers connected to our network via an Ethernet cable (wired connection).
Information Technology / Networks and Connectivity
SAU supports wireless networking (wi-fi)
Information Technology / Messaging and Collaboration / Video Collaboration and IM
Zoom is Spring Arbor University's web conferencing tool used on campus and online.